Shipping & Delivery:
How much is shipping?
We offer Free Tracked Shipping on all orders across Canada.
How long does delivery take?
Orders are dispatched within 24 to 48 hours. Transit takes an estimated 2 to 5 business days with full door-to-door tracking.
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Taxes & Payment:
Do you charge sales tax?
As a growing small business operating under CRA small supplier exemption rules, sales tax is currently not collected at checkout. The price displayed is the final total.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.
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Returns & Damaged Goods:
What if my item arrives damaged?
Contact us within 48 hours of delivery at support@zween.ca with your order number and photos or video of the defect. We will investigate and potentially issue a replacement right away.
What is your return policy?
We offer a 14-day return window for unused items in their original packaging.